Customer Care

If you have any questions, please call us.

You can reach us by phone in our showroom opening hours.

You can see these under CONTACT.

TEL +49 30 9215 6512

PAYMENT

We accept most major credit cards (Visa, Mastercard, etc.) as well as Paypal. All payment information is transferred from your computer to our servers using a secure, encrypted protocol (https). As part of our ongoing efforts to combat credit card fraud, we may require additional identification verification for international and/or large orders. Afterpay is currently only available on domestic orders.

 

 

RETURNS/EXCHANGES

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Items returned within 30 days of their original shipment date in same as new condition will be eligible for a store credit. Shipping and handling is not refundable and all sale items are final purchase. The company reserves the right to reject returns if it determines, in its sole discretion, that the customer is attempting to return worn items, return multiple items that were purchased with the intention of resale, or for any other exploitation of this return policy. Free return shipping will be provided by us.

To process a return or exchange, please sent us an email: info@susumuai.com

 

 

PURCHASING FOR RESALE

Customers may purchase a maximum of 3 items per style. Our products are intended for personal use only. If we suspect you are making purchases with the intent to resell, we will cancel your order and block you from making future purchases in our online store. If you feel that we have made a mistake in cancelling your order, please contact us.

Payment Methods

 

 Credit Cards
 PAYPAL

 Offline Payments

 Order Bill

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