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SUSUMU AI Store Policies


1. Payment Policy


We accept major credit cards (Visa, Mastercard, etc.) and Paypal. Your payment information is securely transferred using encrypted protocols (https). For international and/or large orders, additional identification verification may be required to combat credit card fraud. Afterpay is currently available for domestic orders only.


2. Returns/Exchanges Policy


- Items returned within 14 days in new condition qualify for a full refund or store credit.

- Items returned within 30 days in new condition are eligible for store credit.

- Shipping and handling are non-refundable, and all sale items are final.

- The company reserves the right to reject returns if it suspects misuse of the return policy.

- Free return shipping is provided.


To initiate a return or exchange, please email us at


3. Shipping Policy


- We offer various shipping methods with estimated delivery times and associated costs.

- International shipping is available; please review the terms on our website.

- We provide tracking information, and lost or delayed shipments are promptly addressed.


4. Privacy Policy


- Your privacy is important to us. We collect and protect customer information as outlined in our Privacy Policy.

- We do not share customer data with third parties without consent.


5. Security Measures


- Your personal and payment information is secure with our encryption and SSL technology.


6. Terms of Service


- By using our website, you agree to our Terms of Service, including any restrictions and prohibited activities.


7. Product Availability


- Products are subject to availability, and we reserve the right to cancel orders under certain circumstances.

- Backorders are handled with clear communication to customers.


8. Contact Information


- For inquiries or concerns, please reach out to us at

- Our customer support hours are 9AM to 6PM.


9. Refund Policy


- Refunds are issued based on the conditions outlined in our Refund Policy.

- Customers can expect refunds within [insert timeframe].


10. Cancellation Policy:


- Customers can cancel orders according to the terms in our Cancellation Policy.


11. Warranty Information:


- Product warranties, if applicable, are detailed in our Warranty Information section.

- The process for making warranty claims is clearly outlined.


12. FAQs:


- Visit our FAQs section for answers to common questions.


Please note that these policies are subject to change.

Refer to our website for the most up-to-date information.


Thank you for choosing SUSUMU AI

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