​

SUSUMU AI Store Policies

 

1. Payment Policy

 

We accept major credit cards (Visa, Mastercard, etc.) and Paypal. Your payment information is securely transferred using encrypted protocols (https). For international and/or large orders, additional identification verification may be required to combat credit card fraud. Afterpay is currently available for domestic orders only.

 

2. Returns/Exchanges Policy

 

- Items returned within 14 days in new condition qualify for a full refund or store credit.

- Items returned within 30 days in new condition are eligible for store credit.

- Shipping and handling are non-refundable, and all sale items are final.

- The company reserves the right to reject returns if it suspects misuse of the return policy.

- Free return shipping is provided.

 

To initiate a return or exchange, please email us at info@susumuai.com.

 

3. Shipping Policy

 

- We offer various shipping methods with estimated delivery times and associated costs.

- International shipping is available; please review the terms on our website.

- We provide tracking information, and lost or delayed shipments are promptly addressed.

 

4. Privacy Policy

 

- Your privacy is important to us. We collect and protect customer information as outlined in our Privacy Policy.

- We do not share customer data with third parties without consent.

 

5. Security Measures

 

- Your personal and payment information is secure with our encryption and SSL technology.

 

6. Terms of Service

 

- By using our website, you agree to our Terms of Service, including any restrictions and prohibited activities.

 

7. Product Availability

 

- Products are subject to availability, and we reserve the right to cancel orders under certain circumstances.

- Backorders are handled with clear communication to customers.

 

8. Contact Information

 

- For inquiries or concerns, please reach out to us at info@susumuai.com.

- Our customer support hours are 9AM to 6PM.

 

9. Refund Policy

 

- Refunds are issued based on the conditions outlined in our Refund Policy.

- Customers can expect refunds within [insert timeframe].

 

10. Cancellation Policy:

 

- Customers can cancel orders according to the terms in our Cancellation Policy.

 

11. Warranty Information:

 

- Product warranties, if applicable, are detailed in our Warranty Information section.

- The process for making warranty claims is clearly outlined.

 

12. FAQs:

 

- Visit our FAQs section for answers to common questions.

 

Please note that these policies are subject to change.

Refer to our website for the most up-to-date information.

 

Thank you for choosing SUSUMU AI