SHIPPING
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susumuai.com dispatch orders with German Post, DHL and GLS.
You can choose with your payment which shipping your would like to have for your order.
All packages can be insured and can have a tracking number so the package can be traced or you can also choose the way without tracking.
When an order is dispatched, you will receive an e-mail (containing the tracking no.) for your package. In some cases this may be caught by your junk filter, so please check before contacting us.
Additional transit time may occur at the moment because of covid-19.
All enquiries regarding shipping please use: info@susumuai.com.
RETURNS PORTAL
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Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Items returned within 30 days of their original shipment date in same as new condition will be eligible for a store credit. Shipping and handling is not refundable and all sale items are final purchase. The company reserves the right to reject returns if it determines, in its sole discretion, that the customer is attempting to return worn items, return multiple items that were purchased with the intention of resale, or for any other exploitation of this return policy.
Free return shipping will be provided by us.
To process a return or exchange, please sent us an email: info@susumuai.com