SHIPPING
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Shipping Options: We offer various shipping methods with estimated delivery times. International shipping is available; please review the terms on our website.
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Tracking and Lost Shipments:
We provide tracking information for your convenience.
In case of lost or delayed shipments, we address the issue promptly.
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2. Returns and Exchanges Policy
Your satisfaction is important to us.
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Please review our returns and exchanges policy for a hassle-free experience:​
RETURNS PORTAL
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Items returned within 14 days of their original shipment date in new condition qualify for a full refund or store credit.
Items returned within 30 days of their original shipment date in new condition are eligible for a store credit.
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Non-Refundable Items: Shipping and handling are not refundable.
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All sale items are final purchase.
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Return Rejection:
The company reserves the right to reject returns if worn items are returned,
multiple items are returned for resale, or for any other exploitation of this return policy.
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Free Return Shipping:
Free return shipping is provided by us.
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Initiating a Return or Exchange: To process a return or exchange, please email us at info@susumuai.com.
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We appreciate your trust in SUSUMU AI and are here to ensure your shopping experience is enjoyable and transparent. If you have any further questions or concerns, feel free to reach out.