SUSUMU AI Store Policies
1. Payment Policy
We accept major credit cards (Visa, Mastercard, etc.) and Paypal. Your payment information is securely transferred using encrypted protocols (https). For international and/or large orders, additional identification verification may be required to combat credit card fraud. Afterpay is currently available for domestic orders only.
2. Returns/Exchanges Policy
- Items returned within 14 days in new condition qualify for a full refund or store credit.
- Items returned within 30 days in new condition are eligible for store credit.
- Shipping and handling are non-refundable, and all sale items are final.
- The company reserves the right to reject returns if it suspects misuse of the return policy.
- Free return shipping is provided.
To initiate a return or exchange, please email us at info@susumuai.com.
3. Shipping Policy
- We offer various shipping methods with estimated delivery times and associated costs.
- International shipping is available; please review the terms on our website.
- We provide tracking information, and lost or delayed shipments are promptly addressed.
4. Privacy Policy
- Your privacy is important to us. We collect and protect customer information as outlined in our Privacy Policy.
- We do not share customer data with third parties without consent.
5. Security Measures
- Your personal and payment information is secure with our encryption and SSL technology.
6. Terms of Service
- By using our website, you agree to our Terms of Service, including any restrictions and prohibited activities.
7. Product Availability
- Products are subject to availability, and we reserve the right to cancel orders under certain circumstances.
- Backorders are handled with clear communication to customers.
8. Contact Information
- For inquiries or concerns, please reach out to us at info@susumuai.com.
- Our customer support hours are 9AM to 6PM.
9. Refund Policy
- Refunds are issued based on the conditions outlined in our Refund Policy.
- Customers can expect refunds within [insert timeframe].
10. Cancellation Policy:
- Customers can cancel orders according to the terms in our Cancellation Policy.
11. Warranty Information:
- Product warranties, if applicable, are detailed in our Warranty Information section.
- The process for making warranty claims is clearly outlined.
12. FAQs:
- Visit our FAQs section for answers to common questions.
Please note that these policies are subject to change.
Refer to our website for the most up-to-date information.
Thank you for choosing SUSUMU AI